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"How-To" Books Main | Overview | Consulting Components | Training | Services
 
 

Guilbert Associates Telephone Marketing How-To Library
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Category

Description

 

Telemarketing Training Set (Leaders Guide + CD for Student Manuals)

Telemarketing Training

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Sample Module 1

Sample Module 2

Sample Module 3

Sample Module 4

 

Basic Telephone Selling Skills that include: Telemarketer's Responsibilities, Corporate goals integrated with personal goals, How to develop a winning attitude, Handling Stress, Communicating with different personality styles, Speaking with conviction, Listening skills, Selling techniques, and reaching the decision maker. A Facilitator Guide - Step by step instructions to present the Telemarketing Training course. the Guide covers each page of the student manual which is shown on the right page with instructions on the left page. Everything you'll need to train a competent staff. (160 pages - $150.00)

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Telemarketing Management

Managing a Successful Telemarketing Department

 

Study course includes: Leadership styles; behavior; listening skills; time management; management by objective; goals setting; team building and interaction; delegation; problem solving; decision making; motivation; employee orientation; handling personnel files; performance reviews; stress; contests and promotions. (89 pages - $95.00)

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Telemarketing Operations

Enhancing your Telemarketing Department & Office Ergonomics Training

 

Subjects include setting up the physical plant; managerial functions; sample financial spreadsheet; setting up the physical plant; forms; compensation guidelines; and performance appraisals (45 pages - $65.00)

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Telemarketing Staffing

Hiring and Staffing for your Telemarketing Department

 

How to look for and hire great telemarketing professionals. You will find telephone interviewing techniques; Telephone interview rating scale for decision-making; Face-to-face interviewing; Orientation suggestions; We have also included sections on discrimination; acceptance and rejection sample letters. 
(71 pages - $95.00)

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Last modified: November 08, 2010

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