spacer.gif (842 bytes) Guilbert Associates
Telemarketing MAIN
Telephone Marketing
REFERENCE MANUALS
Consulting ComponentsBenefits | Checklist | Training | Services

Guilbert Associates will provide these manuals
when your department is operational.
(Click Here to see Pricing for Individual Books)

TELEMARKETING OPERATIONS TELEMARKETING OPERATIONS
The physical design; Square footage needed; Selecting workstations; Lighting; Managerial Functions; Performance Reviews; Compensation Guide Lines; Telemarketing Laws (USA); CD training for office ergonomics.

 

TELEMARKETING STAFFING TELEMARKETING STAFFING
The profile of a telemarketing professional; Where to look for them; How to conduct telephone interviews; Telephone interview grids; How to conduct face to face interviews; Face to face interview grids; Employment Laws; Acceptance letters; Rejection Letters

 

TELEMARKETING TRAINING TELEMARKETING TRAINING
Integrating personal goals with corporate goals; Attitude Adjustment; Recognizing and interacting with different personality styles; Communication Skills; Tone, Pitch, Pace, etc.; Listening skills; The 6 Telephone Selling Skills; Scripting; Tracking (With Leader's Guide) + Student Manuals.

 

TELEMARKETING MANAGING TELEMARKETING MANAGING
Leadership; Handling Change; Goals Setting; The Facilitation Process; The Art of Delegation; Problem Solding; Decision Making; Motivation; Employee Orientation; Personnel Files; Performance Reviews; Contests & Promotions.

A separate manual is included for scripting.

Guilbert Associates
7739 Burkey Drive
Reynoldsburg, OH 43068
Phone: (800) 276-0006
E-mail: info@telemarketinghelp.com
1998 Guilbert Associates
All rights reserved.
Last modified: November 17, 2009

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