Associates will provide these manuals
when your department is operational.
(Click Here to see Pricing for
The physical design; Square footage needed; Selecting workstations; Lighting; Managerial
Functions; Performance Reviews; Compensation Guide Lines; Telemarketing Laws (USA); CD
training for office ergonomics.
The profile of a telemarketing professional; Where to look for them; How to conduct
telephone interviews; Telephone interview grids; How to conduct face to face interviews;
Face to face interview grids; Employment Laws; Acceptance letters; Rejection Letters
Integrating personal goals with corporate goals; Attitude Adjustment; Recognizing and
interacting with different personality styles; Communication Skills; Tone, Pitch, Pace,
etc.; Listening skills; The 6 Telephone Selling Skills; Scripting; Tracking (With Leader's
Guide) + Student Manuals.
Leadership; Handling Change; Goals Setting; The Facilitation Process;
The Art of Delegation; Problem Solding; Decision Making; Motivation;
Employee Orientation; Personnel Files; Performance Reviews; Contests
A separate manual is included for